FAQs
What is a Giclee?
Giclees (pronounced "gee-clay") are high end canvas prints of the original painting that are exact replicas, showing the paint drips and brush strokes with spot-on color accuracy. They are beautiful pieces of art on stretched, 1.5" thick gallery-wrapped canvases. Each giclee includes hanging hardware and is ready to hang when you receive it.
What is the Glazed finish?
The glazed giclees have a layer of clear acrylic paint glaze added to enhance the finish of the piece, adding brushed texture as seen below. These pieces are painted by hand, so each is unique. The glaze is clear (not colored), so it doesn't change the colors of the piece, but it can slightly vary the tones and has a bit more of a shine finish (as opposed to the more matte finish of the giclee).
What are Hand Painted pieces?
Hand painted pieces are original recreations painted by DeAnn in her studio using her giclees as a starting point and master originals as a reference to artistically create new pieces based on the original. Since each one is hand painted, they will have some color/style variations from the original photos seen online. This makes each piece unique and special. We are unable to rush these pieces, so please allow 8-10+ weeks for DeAnn's creation process.
What does Gallery Wrapped mean?
The gallery wrapped pieces are stretched on canvas over 1.5" thick hand-made wooden bars with the art extending over all sides of the piece so no framing is required. The artwork is "wrapped" over the edges of the piece.
What do the Frames look like if I choose that option?
The framing option we currently offer is a light, natural wood floater frame. These frames add just under 1" to each size of your piece. As an example, a 36x36 piece that is framed will be just under 38x38 with the frame added. Slight color variations may exist from examples shown below.
Can I order online and pick up at DeAnn Gallery in Franklin, TN?
We do not create our products or store inventory at our gallery in Franklin, so local pickups from our gallery are not available. We will package and ship your order directly to you typically via FedEx or UPS.
Can I buy a specific print from your Gallery?
While we typically have prints of some of DeAnn's best-sellers in our gallery, we don’t keep open inventory or have multiple size options in stock at the store. We would love for you to visit our gallery if you'd like to see what we have. If there is a specific piece and size that you want, it is best to order online and we are happy to assist you if needed (text us at 615-596-3936).
How quickly will my order ship?
Shipping time depends upon your specific order details. We estimate 1-2 weeks for production and shipping for most of our giclee and acrylic products and will do our best to get your order to you even quicker if possible. Certain custom items such as pillows, duvets and leggings may take a week longer. Hand painted pieces and commissions may take 8-10+ weeks depending upon certain variables. Once an order is received, we do not have the ability to delay shipping or time delivery to occur on a certain date.
Can I track my order?
We will email you tracking details as soon as your order is headed your way.
Can I change my order?
Please be certain of size and style selections before placing an order. When a product is purchased, we start production immediately based on the exact details of each order. We are unable to cancel an order or change product details (piece, size, style, frame, etc.) after an order is received, even if the order was just placed.
Can I return or exchange my product?
All sales are final. Prior to ordering, please be certain to select the correct size for your space (measure first if needed) and the appropriate style for your décor, as we are unable to accept returns or exchanges for pieces that don't fit or if the art/color/style doesn't work well in a space. We make each piece specifically based on the size and style selections received in each order. As a small, family business, we don't have a warehouse to store products and cannot process returns or exchanges for refunds. We appreciate your understanding and are grateful for your order!
Do you guarantee safe shipping?
We guarantee your order will arrive in perfect condition.
What if my product arrives damaged?
Please inspect your artwork upon receipt, as damage must be reported by email within 7 days of the delivery date in order to receive a replacement. If your package isn't opened upon receipt and damage is later discovered, we are unable to replace it. In the rare event that your product is damaged during shipping, please email photos of the damaged artwork and of the packaging to shop@deanndesigns.com so we can begin the process of replacing your order. It will be replaced with a new version of the same product.
